The business case for stress management  
The programme considers the cost of stress to business and some of the sources of that stress. 

Effective business writing  
This programme looks at some of the common problems affecting business writing and offers guidance on planning, punctuation, structure and e-mails.

Understanding your corporate clients  
This session sets out the importance of understanding the business needs of your corporate clients; identifies the sort of information you should be gathering about them; indicates where such information can be obtained.

Managing meetings  
We all need to go to meetings, but do you ever get the feeling that meetings are taking over your working days? This session is designed to help all viewers ensure that they run efficient and productive meetings.

How to delegate effectively  
Most people think they are good at delegation, but in reality everyone has something to learn. The aim of this programme is to demonstrate the benefits to individuals and organisations of effective delegation, and to provide practical tips on how delegation should be carried out to get the optimum results.

Improving your own time management  
This video and accompanying material has been designed to be interactive and offers you an opportunity to develop a better understanding of your role and purpose. This in turn will help you to improve your prioritisation and planning skills, helping you manage yourself and your time more effectively. The session will help you: understand your role, analyse the tasks that make up that role, prioritise those tasks and develop a set of goals and time management action plan.

Effective communication: how to express oneself well in presentations  
Many people view the prospect of making a formal presentation, not as a basic skill or a simple tool used in their work, but rather as a nightmare. Amidst fierce competition organisations are having to get used to making presentations as part of the process to win new work. As a result, individuals representing these organisations need to be able to present themselves well and express themselves effectively - in every situation. In this month’s programme we look at ways to improve personal presentation skills with our contributor, Michael Howard. Michael runs a training organisation which deals specifically with personal communication and performance skills.

Performance reviews  
Performance reviews and staff appraisals are a common feature in almost every business but, despite this, they are not always used to their best advantage, either from the perspective of the manager or from that of the employee. This special session is designed to provide advice on how to conduct effective performance review sessions.

Emotional Intelligence  
Are you a 'touchy feely' manager, or a bit of a 'sourpuss'?! This programme takes a look at how to assess your EQ - Emotional Intelligence. It looks at what EQ is and how important it is in both an individuals personal and business life. We follow an Actors in Management workshop to discover the secrets of EQ.

Time management  
Using an actors’ reconstruction, we take a practical look at time management. What are the typical time management failings of a busy manager and how can they improve their utilisation of time?

Crisis management  
Jonathan Boddy (Television & Radio Techniques) explores risk management, concentrating on the planning and preparations for communicating with a wide number of interested parties in the event of a crisis. This includes internal communication within the business and with external interested parties such as the general public and the media.

How to be your best  
Terry Carroll, author of Be your Best with NLP, examines the tools and techniques that make up the BYB approach to change. The holistic nature is explored with the use of many examples, from businesses, teams and individuals..

Business continuity planning  
The programme is studio-based and focuses on the importance of disaster recovery plans to business survival. Recent events have highlighted the terrorist risk to businesses, but other disasters both man made and natural can put an enterprise at risk. The implications of business interruption can be dire, and many organisations are ill prepared. Existing contingency plans when they exist at all may fail when tested. If not tested, it is the businesses that rely on them that may fail.

Stress and how to cope with it  
The programme looks at how stress is caused and the health implications of too much stress, and covers coping strategies and methods to reduce its impact.

Interview Skills  
The programme looks at staffing strategies and policies. It then looks at deciding on the staff needed and how to recruit them. It shows two role plays looking at good and bad interview techniques. The background paper covers the points raised in the programme and includes some useful checklists for the interview process.

Performance Appraisals  
This programme identifies reasons why an appraisal system is so important to the running of an efficient business. The session examines the current problems with appraisals and identifies what is needed to set up a good system throughout the company. Practical skills and techniques for the meeting are discussed, as well how to set good targets and arrange feedback. The background paper provides background information on the subject and questions to help prepare for the interview.

Leaders are made rather than born!   
The programme probes the understanding of leadership, particularly in the professional organisation or multi-functional team, where personal power and developing high-performing teams are crucial to success.

What is CRM?  
The programme explores the importance of CRM to both the customer and the company. The costs and benefits are studied and the changes to strategy and policy necessary to make a financial success of CRM. The background paper provides information on the subject and covers the issues raised in the programme.

Customer Value Management  
The programme establishes the goal of CVM - to deliver optimal value to customers. Customers have different needs at different points in time; organisations must monitor these needs and make organisational changes which will deliver the most profitable mix. The programme, using a variety of case studies, illustrates both the approach to and the implementation of CVM.

Presentation skills  
The programme is filmed on location. It examines the four qualities that make a good presentation — planning, structure, visuals and inspiration. We investigate how to ensure that you produce a presentation that is not only informative but entertaining.

Negotiation skills – Part One  
The programme explores some strategies, tactics and behaviours for successful negotiators.

Negotiation skills – Part Two  
The programme explores some strategies, tactics and behaviours for successful negotiators. We examine useful questioning techniques, identify personalities within negotiation and suggest ways in which you can ensure that you get what you want from each negotiation.

Management styles – are you ready?  
The programme explores management styles and how to gauge the readiness of those being managed to receive the particular styles. It also covers the appropriate body language. Many management processes can be performed effectively from a distance, but not the management of people.