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2. Do I need a broadband connection?
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Although you need a broadband
connection to view the video streams, all the other features of the
system are available over a normal internet connection
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3. Will I need to download any special software to my PC?
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No, The WatchWORD New Testament uses standard internet browser technology.
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4. Can I use my Apple Mac?
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No, The WatchWORD New Testament is only compatible with Windows based PCs
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5. Can I use a browser other than Internet Explorer?
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We only guarantee the functionality of the system when using Internet Explorer 5.5 or higher
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6. Do I need to have really high spec PC to get access ?
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No, as the videos are streamed, you don’t need a particularly high spec PC, or a CD drive or lots of disc space
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7. Do I need the latest Windows Media Player installed?
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No, although the best results are
achieved using the latest software (such as Media Player 9 or 10), the
system works fine with Windows Media Players from 6.4 upwards
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8. Do I need to be running Windows XP?
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No, we have systems running from Windows NT4 and Windows 98SE upwards
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9. What happens is my PC is replaced or upgraded?
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No problem, all data is stored on our servers not on the local PC
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10. Is my information secure?
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Data protection is at the top of our list of priorities, and we hold ISO 9001, BS 7799 and a Verisign Secure Site certificate
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11. Will I need a high specification monitor?
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Although we recommend a 1024x768
monitor, the system will still function quite happily on an 800x600
display, but you may need to scroll at times
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12. Can I 'pause' the stream like I would a video or DVD?
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The streams can be paused just like a
video, however, we have made navigation simple by letting a user just
click on a chapter to view it.
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| 13. I can see the video fine, but can't hear the audio - what should I check? |
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You need to check that the speakers are
plugged into the PC and turned on - they may also need connecting to
the mains. You also need to ensure that the volume is turned up on the
PC. If all this is OK, it could possibly be a problem with the audio
codec that is installed. Call the technical help desk on 0870 890 3420
to get help installing the codecs
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| 14. The video playback is very jerky and it keeps saying 'buffering' - what is wrong? |
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It sounds like you either have a lot of
other applications running on your PC, or maybe you (or other people)
have used all the spare capacity on the broadband connection. Try
closing non-essential applications and seeing if other people in you
office (or house) are using the internet
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